No, I'm not jewish, but those words best convey how I'm feeling right now. (BTW, I DO have a literal headache)
It all started last night about 9pm, when wife unit (Moonrabbit) called from her cell phone that her car was having serious issues on an unlit country road about 5 miles from our house, and had pulled over. After brief phone triage, I went to the "rescue". Her Engine light had come on, and the car, a 2003 Honda Odyssey, was popping out of gear sporadically. I checked the manual, and checked that the gas cap was on tight. We were actually closer to the Honda dealer than home, so we dropped it off about 9:30 pm.
We have been Honda owners for over 20 years, so I was confidant that the problem was minor. Having said that, we have had more problems, though minor, with the Odyssey than any of our previous Civics and Accords. About 10:30 am I got the call from the service department. Our 2003 Odyssey, with 59,100K miles on it, needs a NEW transmission! Estimate $4600! Warrantee ran out at 50K.
I transformed into Seriousyak.
So, from about 11 until 3:30 we have been shopping, looking at a new Honda Odyssey vs Toyota Sienna. A service rep came through, and made an offer to repair for about $1000, as a good will gesture. I am inclined to go with a new vehicle, since this one seems somewhat unreliable. We were reminded several times, that if we had ONLY bought the extended warranty, it would be covered. I reminded them that if they feel I NEED an extended waranty, I'm not buying their vehicle.
The Sienna vs Odyssey is just about a tie. Honda appears to be making a very real effort to keep us as customers. We haven't made a decision yet. Keep ya posted. (pun intended)
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I replaced my 2002 accords transmission at 48K. We had an extended warrenty but still had to pay some. It really sucks. I now drive a volvo.
ReplyDeleteIt was a transmission going out that spurred me to get my MINI six months before I actually planned on getting a new vehicle. It turned out to be a good move, so maybe this is also a good thing - getting something more reliable before it breaks down at the wrong time in the wrong place.
ReplyDeleteAnd I agree, if they think you really, really should get the extended warranty, that doesn't show a whole heck of a lot of confidence in their product. Either that or they are more worried about squeezing more money out of you than making sure you're happy with the purchase. Either way, makes me uncomfortable with doing business with them.